Privacy Policy - Discover Central Asia Tours

Discover Central Asia Tours (DCAT) operates this website and provides the listed services independently or through a network of local contractors and partners.

This page is intended to inform visitors about our policies regarding the collection, use, and disclosure of Personal Information for anyone who decides to use our service.

If you choose to use our service, you agree to the collection and use of information in accordance with this policy. The Personal Information we collect is used to provide and improve the service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our service, we may require you to provide certain personally identifiable information, including but not limited to your name, phone number, postal address, and copies of your documents. The information we collect will be used to contact you, identify you, and provide supporting documents. We collect information when you fill out forms, enter information on our website, or send it to us by email.

Details of entity in charge of your Service:

Legal name: DCAT LLC

Trade name: Discover Central Asia Tours

TIN: 02502200410257

Registration number: 50841-3301-OOO

Bank: Kyrgyz Investment and Credit Bank

Account No.: on request

SWIFT: KICBKG22

Public Liability Insurance №150; Valid until March 25, 2026; Insurer: ARSENAL-KYRGYZSTAN CJSC

Online payments processing center: Freedom Pay (www.freedompay.kg)

Log Data

We would like to inform you that whenever you visit our website, we collect information that your browser sends to us, referred to as “Log Data.” This Log Data may include information such as your computer’s Internet Protocol (IP) address, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies are files containing a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the website you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect information and improve our Service.

Service Providers

We may employ third-party companies and individuals for the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform travel-related services; or
To assist us in analyzing how our Service is used.

We inform our clients that these third parties may have access to your Personal Information. This access is granted solely to perform tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us with your Personal Information and strive to use commercially acceptable means to protect it. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee absolute security.

Links to Other Sites

Our website may contain links to other websites. If you click on a third-party link, you will be directed to that website. Please note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of those websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services are not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we discover that a child under 18 has provided us with personal information, we will immediately delete such information from our servers. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. We will notify you of any updates by posting the new Privacy Policy on this page. Changes become effective immediately upon posting.

Public offer agreement
1. GENERAL PROVISIONS

1.1. This document constitutes the Public Offer Agreement of DCAT LLC (hereinafter referred to as the “Company”), acting in accordance with the legislation of the Kyrgyz Republic, and contains the essential terms for the provision of information and consulting services.

1.2. This Public Offer Agreement is an official document published on the Company’s website at: https://www.central-asia.com.

1.3. By paying for the Company’s services, the Customer (an individual or legal entity) confirms acceptance of the terms of this Agreement and becomes the “Client.” The Company and the Client shall collectively be referred to as the “Parties.”

1.4. This Public Offer Agreement does not require signatures or seals from the Client and has full legal force as a signed document.

1.5. The Client must carefully review this Agreement. If the Client does not agree with any of its terms, the Client may refuse to accept this Offer and refrain from using the Company’s services.

2. SUBJECT OF THE AGREEMENT
2.1. Under this Agreement, the Company undertakes to provide the Services specified in the invoice issued by the Company, and the Customer undertakes to pay for such Services in the amount specified in the invoice.

3. ADOPTION AND ENTRY INTO FORCE OF THE AGREEMENT AGREEMENT

3.1. The Customer accepts this Offer by making a prepayment for the Company’s Services. Acceptance constitutes full and unconditional agreement with all provisions of this Agreement.

3.2. By accepting the Offer in accordance with Clause 3.1, the Customer confirms that they have read, understood, and fully accepted all terms of this Agreement as stated.

4. RIGHTS AND OBLIGATIONS OF THE PARTIES

4.1. The Company undertakes to:

Organize and properly provide the Services in accordance with the Agreement;
Use the Client’s personal data and confidential information solely for the purpose of providing the Services and not disclose such information to third parties, except as required by law;
Provide oral and written consultations to the Client when necessary.
The scope, timing, and format of consultations shall be determined by the Company on a case-by-case basis.

4.2. The Company has the right to:

Unilaterally determine the price of Services and amend this Agreement;
Determine the form and method of providing the Services, taking into account applicable legislation, technical capabilities, and the Client’s wishes;
Engage third parties to ensure proper and timely fulfillment of obligations;
Require payment for Services rendered;
Refuse to provide Services in case of non-payment or incomplete payment;
Request from the Client all necessary information and suspend performance if such information is not provided.

4.3. The Client undertakes to:

Pay for the Services in full and on time;
Provide all necessary documents and information required for the performance of the Agreement;
Maintain confidentiality of information received from the Company.

4.4. The Client has the right to:

Request information regarding the provision of Services;
Demand proper and timely performance of Services.

5. TERMS OF SERVICE PROVISION AND CANCELLATIONS
5.1. The timeframe for providing Services is agreed individually with the Client. The timeframe begins once the Company receives all required information and payment from the Client.

5.2 Group/individual bookings cancelled prior to 30 days from date of arrival are subject to no penalty fees. Within 29 days from the date of arrival 100% cancellation fee will apply. Additional 50 USD per person will be charged for cancellation of Turkmenistan LOI, if it was issued. The balance can be partly refunded or credited towards a future trip taken within 12 months from the date of cancellation. All applicable bank charges will be deducted from the refund. Additional cancellation fees may apply for cancelled domestic air and train tickets.

6. COST OF SERVICES

6.1. The cost of Services is determined by the Company in accordance with the fees published at https://www.central-asia.com
or as agreed individually.

6.2. All prices are indicated in USD, Euro, or Kyrgyz Som.

6.3. Payment is made on a 100% prepayment basis.

6.4. The Customer is responsible for the accuracy of payment details. Payment is deemed completed upon receipt of funds into the Company’s bank account.

6.5. The Company reserves the right to change its tariffs at its discretion.

6.6. Tariffs apply to standard services. Additional services may incur additional costs.

6.7. Fees for company registration and maintenance services are charged in advance and annually thereafter.

6.8. Fees are non-refundable and do not include bank or third-party charges.

6.9. If the Client provides incomplete or inaccurate information that affects the outcome of the Services, the Company reserves the right not to refund payment.

6.10. The Company provides a basic package of documents as agreed with the Client. If additional documents are requested by third parties, the Client bears the related costs.

7. LIABILITY OF THE PARTIES

7.1. The Parties are liable for failure to perform or improper performance of obligations in accordance with the legislation of the Kyrgyz Republic.

7.2. The Company is responsible for timely provision of Services provided the Client complies with the Terms of Use available at https://www.central-asia.com.

7.3. The Company is not liable for failure of the Client to receive Services due to:

An incorrect or inaccessible email address provided by the Client;
Technical or other issues beyond the Company’s control.

8. ORDER OF CONSIDERATION OF DISPUTES AND SPECIAL CONDITIONS

8.1. This Agreement has the force of a service acceptance act. If the Client does not submit a written claim within two (2) days after service delivery, the Services are deemed properly rendered.

8.2. Claims must be submitted by email within two (2) working days from the occurrence of the dispute.

8.3. The Parties shall attempt to resolve disputes amicably before initiating legal proceedings.

8.4. Matters not regulated by this Agreement shall be governed by the laws of the Kyrgyz Republic.

9. FORCE MAJEURE

9.1. The Parties are exempt from liability for failure to perform due to force majeure circumstances (e.g., natural disasters, war, strikes, government actions) in home country of Clients and any country of our operations. Force majeure circumstances in third countries do not subject to any exemption.

9.2. The affected Party must notify the other Party in writing within ten (10) calendar days and provide supporting documentation.

9.3. Financial insolvency does not constitute force majeure.

10. CONCLUSION, AMENDMENT, TERMINATION OF THE AGREEMENT

10.1. This Agreement is concluded upon receipt of payment by the Company.

10.2. By accepting the Offer, the Client confirms full understanding and voluntary acceptance of its terms.

10.3. The Client has all necessary authority to enter into this Agreement.

10.4. The Client may unilaterally withdraw from the Services at any time; however, payments made are non-refundable.

10.5. Any matters not covered by this Agreement shall be governed by the legislation of the Kyrgyz Republic.